Homestead Implements Pinnacle Series Root Grapples

🚚 Free Shipping Policy

• Free freight shipping is included for all implements delivered directly to your home or barn.

• Applies to the Lower 48 States (not freight terminals).

• Over 30 years of freight experience ensures competitive shipping rates passed on to the customer.

🏠 Delivery Options

1. Contactless Delivery (Free)

• No appointment needed.

• Driver unloads the implement and leaves it at your property.

• Driver takes a photo as proof of delivery.

• Customer should inspect the shipment for hidden damage after delivery.

• Not available for implements over 72” wide — use Standard or Liftgate delivery instead.

• Tracking information provided.

2. Standard Delivery with Appointment (Free)

• Freight carrier provides a “call ahead” service 24+ hours before delivery.

• You must be home at the time of delivery.

• You are responsible for off-loading your implement.

• Driver will bring pallet/skid to end of trailer, but will not help off-load.

3. Liftgate Delivery (+$157 + tax)

• For customers who cannot offload manually.

• Must be selected before the item ships.

• Contact the company before shipping to request or modify this option.

4. Guaranteed Delivery (+$85)

• Delivery timeframes:

  • East Coast: 3–5 business days

  • Central U.S.: 5–7 business days

  • West Coast: 7–10 business days

• Business days are Monday–Friday only.

• 99.4% delivery success rate.

• If missed, the $85 fee is refunded.

• Not available for: grill guards, certain hitches, poly snow items.

  • If selected for ineligible items, $85 will be refunded and the item will ship via UPS Ground.

📦 Inspection & Damage Reporting

• Inspect your implement immediately in front of the driver.

• Report any issues before the driver leaves, including:

  • Chipped paint

  • Broken pallets

  • Damaged wraps/tie-downs

  • Damaged equipment

• Contact the company the same day at 833-625-0635 to report damages.

🌄 Shipping to Rural & Remote Locations

• Carrier may:

  • Subcontract local delivery to smaller companies.

  • Deliver once a week to remote or rural areas.

  • Delay shipments to wait for route availability.

• Remote addresses (e.g., long dead-end roads) may experience longer delivery times.

🛡️ Product Warranty – Original Purchaser Only

Brand By Brand Policies

• 12-month limited warranty on all products for defects in materials or workmanship under normal use.

• Covers all components, including:

  • Gearbox assemblies

  • PTO shafts

  • Hydraulic cylinders

❌ Wear Items Not Covered:

Includes (but not limited to):

• Cutting edges, blades, tines, tires

• Hydraulic hoses, seals, slip clutches

• Paint fading, scratches, dents from normal use

🔧 Warranty Activation & Conditions:

• Warranty begins on delivery date.

• Coverage limited to:

  • Repair or replacement of defective parts (manufacturer’s discretion).

• Not valid if product is:

  • Improperly assembled/installed

  • Modified or altered

  • Misused, vandalized, or poorly maintained

  • Shipped outside the Continental U.S.

🧰 Maintenance-Related Exclusions:

• Customer must maintain oil levels, grease points, driveline shafts.

• Damage from neglect or accidents is not covered.

📋 Filing a Warranty Claim

• Must be made within the 12-month period.

• Must include:

  • Original invoice or purchase order

  • Written notice and photos, if requested

• Homestead will decide whether to repair or replace.

• Return shipping must be prepaid by customer unless otherwise agreed.

• Homestead covers shipping only for repaired/replacement parts.

🚫 Warranty Limitations

• No liability for:

  • Labor

  • Rental machinery

  • Crop loss, supplies, or incidental damages

• No warranty for buyers beyond the original purchaser.

• All implied warranties excluded unless stated.

🔁 Return Policy

• Contact customer service (833-625-0635) to get a Returned Merchandise Authorization (RMA) number.

• RMA number must be marked on the outside of the return package.

• Returns without RMA are subject to a 25% restocking fee, even if approved.

✅ Accepted Returns:

• Within 30 days: full refund or exchange

• 30–60 days: allowed with 25% restocking fee

• After 60 days: returns not accepted

📦 Return Conditions:

• Must be in original packaging, not damaged

• All parts included; incomplete units will be billed for missing parts

• Freight prepaid by customer; no C.O.D. accepted

• Credit issued only after inspection

❌ Cancellations & Refunds

• If an order is canceled after shipping:

  • Customer pays round-trip freight charges

  • Restocking fees may apply

• Returning an item or canceling an order results in loss of free freight eligibility

📍 Return Shipping Address

• All returns and warranty claims to be shipped to:
  Jamestown Advanced Products Corp.
  2855 Girts Road, Jamestown, NY 14701

🚚 Damage Reporting

• Must be reported to Jamestown Advanced Products within 5 business days of receiving the shipment.

• If damaged in transit:

  • Customer must notify the carrier’s agent and mark it on the bill of lading

  • Then, immediately notify Jamestown to file a damage claim

• Homestead Implements is not responsible for unauthorized third-party repairs or services without prior written approval.