PENTORA 125cc

📦 Shipping & Delivery Policy

• Processing time: Orders take up to 3 business days to process and ship.

• Warehouses: Multiple locations to ensure faster delivery.

• Estimated delivery: Usually within 10–12 business days.

• Dispatch time: Typically 3–5 working days.

• Courier partners: Reputable companies; delays due to their issues will not justify cancellation.

• Tracking: Shipping/tracking details sent to customer's email.

• Packaging: Products are shipped in steel cages to minimize damage.

• Different warehouse locations may lead to packaging differences.

• Inspect package before signing: Report any damage immediately with photos and signed receipt.

• Record a video while unboxing to support any transit damage or missing item claims.

🛡️ Warranty Policy

• Covers: Motor and battery – 3 months from purchase date.

• Not covered:

  • Brakes, electric start, chain, tires, seat, handlebar

  • Any defects due to misuse or negligence

• Customers are expected to regularly maintain, check, and lubricate parts.

🔁 Return Policy

• Return timeline: Product must be shipped within 48 hours of return approval.

• Packaging: Must be safely packed; customer is responsible for transit safety.

• Transit damage during return: Product will be returned back to the customer at additional cost.

• If customer can't ship, the company can arrange return shipping at customer's expense (price depends on item size).

• Refused deliveries: Any fees incurred will be deducted from refund.

• Return shipping costs: Paid by customer unless arranged by the company.

• Tracking info: Must be emailed once item is returned.

✏️ Changes to Shipping Information

• Address/intercept/call-pickup changes may not be possible once shipped.

• If accepted, such changes may incur extra packaging fees.

• Company holds the right to deny address change requests at any time.

❌ Order Cancellation Policy

• Orders cannot be canceled or modified once placed due to automated fulfillment.

• Contact customer care after receiving the item to arrange a return if needed.

🚫 Refused Packages

• If package is refused, return-to-sender fees will be deducted from refund.

• Applies to both domestic and international orders.

• Customers are advised to contact support for return authorization instead.

💳 Payment Methods

• Orders accepted via secure online ordering only.

• Major credit cards and PayPal supported.

• All credit card purchases go through fraud verification.

🔁 Backordered Items

• If item is on backorder, customer will be notified via email.

• Company will give estimated shipping time and option to cancel if delay is over 30 days.

• Backordered customers get priority once stock is available.

🛒 General Policies

• Product details are based on manufacturer/distributor claims and may not be guaranteed.

• Prices subject to change without prior notice.

• Company reserves the right to refuse sales to any customer for any reason.

🔒 Secure Shopping

• Transactions are protected using SSL encryption.

• For shipping/delivery inquiries, customers should contact via email